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Our Promises

Customer and carrier contract terms and conditions.

1. Customer warrants that it is the registered legal owner and/or it has been authorized by the legal owner to act as agent for the registered owner and has the authority to enter into this agreement on behalf of the owner.

2. By shippers signature and/or agents signature, NAT its agents and the motor carrier transporting the vehicle and their employees, jointly and separately are authorized to operate and transport the vehicle from point of origin to the destination specified in the Bill of Lading.

3. NAT and/or their Agents shall not be liable for the following:

  • Damage caused by leaking fluids, battery acids, cooling system anti-freeze fluids, industrial fallout, or any other damage caused by 'Acts of God '.
  • Damage which is undetectable due to vehicles dirty condition at the time of pick-up or glass damage caused by debris from road use or during transportation.
  • Mechanical malfunctions, exhaust assembly, frame, alignment, tire damage, suspension, or running of engines.
  • Auto Rental Accruals
  • Damage resulting from overloaded vehicles.
  • Damage to vehicles caused due to: a) Vehicle cannot be driven on or off transporter under its own power b) Vehicles that are defective or have insufficient brakes, parking brake, or parking gear.

4. After shipper makes the vehicle available to NAT or its agents, NAT and it's agents will use their best efforts to deliver the vehicle within eight (8) to ten (10) business days, however due to unforeseeable factors that could result in delays, NAT and it's agents cannot guarantee the date and/or time of delivery.

5. Shipper shall prepare the vehicle for transport by: removing or securing, any items that extend above or out from the standard body dimension of the vehicle (i.e. antennas, fender guards, etc), all batteries, loose parts, low hanging spoilers, etc.

6. The shipper agrees to properly disclose any damage the vehicle may have before it being loaded on the transporter/carrier and while the vehicle is being delivered. Shipper will acknowledge the current condition of the vehicle by signing the Bill of Lading along with the driver of the transporter/carrier. Upon delivery, Shipper and Driver will re-inspect the vehicle a sign the Bill of Lading acknowledging receipt of vehicle. If any claim should arise as a result of transportation, other then noted on the Bill of Lading at the time the vehicle was loaded at it's origin, Shipper has fifteen (15) days to file a claim and must be accompanied by two (2) written estimates of repair and photographs of the claimed damage.

7. Shipper agrees to pay the carrier the balance of the delivery charges, unless the order has been prepaid (proof must be shown), upon delivery of vehicle in cash, cashiers checks or money orders.

8. Shipper agrees to indemnify and hold harmless NAT and it's agents harmless for any costs, expenses, damages, losses and claims caused by the shippers' breach under this agreement.

9. The year make and model of a vehicle determines which type of transporter will be used and the position on the transporter where it will loaded. Any changes in the year, make or model listed below must be reported within 72 hours of the scheduled pick-up to this office and may result in additional charges. These vehicles must start and operate properly. If at anytime the car will not start, the customer will be charged an additional $150.00 inoperable fee.

The terms and conditions described herein are standard terms and conditions used in conjunction with auto transport. The actual carrier(s), may have their own terms and conditions that may vary form those stated above.

Auto Transport Tip #10
Don't top off your gas tank, keep it low, in between 1/8th to 1/4th of a tank as this saves quite a bit of weight which the shipping companies appreciate.

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